Allan Kitchen Gallery in Canton, MA

Reviews about Allan Kitchen Gallery

• ★ ☆ ☆ ☆ ☆

  November 10, 2019, by Dylan Pavloff
  This company's name should be Allen Kitchen Nightmares. The woman running this place Ellen Allen has no regard for the customer and is only concerned with getting payments. This company will cut corners anywhere they can, all they care about is their bottom line. The project was supposed to take 6-7 weeks took 13 weeks to complete. The subcontractors hired are incompetent, I am assuming they work cheaper than competent ones. The interior designer Barbara was the most incompetent and unprofessional person I have ever encountered in any business anywhere. She refused to write anything down and her favorite line was "I thought I told you..." She would pretend to have told my wife something if challenged that she hadn't told us something and vice versa. This behavior happened on a weekly basis. This woman has a penchant for lying as the story for delays would change on a weekly basis. The standard Anderson window was mis-ordered and we were told it would take 6 weeks to get the correct window, this is a standard window! After demanding this was unacceptable she was magically able to get this window in 2 weeks and acted as though she did us a giant favor. The contractor didn't bother to measure when putting the island in so that the island counter top did not line up properly. The solution recommended was to cut the countertop by 4 inches and for some reason Barbara expected that we would pay for this additional cost to cut despite the fact that this was their mistake. Like most issues on the project this was an argument based on who whould pay the cost and when Barbara didn't like what she was hearing she would just hang up the phone. OVer the course of this project this woman managed to be away for two seperate one week vacations. In those instance Barbara was completely unavailable, would not even return emails. Well, at least she had a functioning kitchen. The tile guy literally disappeared for two weeks and when he finally finished the floor and tile backsplash it was such a mess that we needed to hire our own independent tile person to fix the mess that he had left. This led to more price negotiations as stated previously this company is not interested in customer satisfaction only the money they could collect. At one point , Barbara asked that the final payment be made so she could close out the account even though the project wasn't completed, I guess she figured she had built up all that good will and trust. In retrospect, we should have fired this company and sued for the cost. There were numereous other issues. Dealing with Allen Kitchen's was a daily headache. This company made kitche renovation which is already inconvenient just a daily drudgery. This company's business practices leave a lot to be desired. It's 2016, however this company can't figure out how to take a credit card payment over the phone. These two women went out of their way to make our lives inconvenient at every turn. If you choose to hire this company just know that this is the type of service that you can expect.